FAQ

General Service FAQ

1. What is idrv and how does it work?

   • Answer: idrv provides a chauffeur service that drives you home in your own car. Once you book a ride, a certified chauffeur will arrive to drive you and your vehicle to your destination.
2. Where is idrv available?
   • Answer: idrv is currently available testing in Denver metro area and expanding soon. Enter your zip code on our website to check if we’re available in your area.
3. How do I sign up for idrv?
   • Answer: You can sign up via our website at idrv.ai or by downloading our app from the App Store or Google Play.
4. How can I use idrv for group rides or events?
   • Answer: For group rides or event services, please contact us at hello@idrv.ai or call 7206750901 for more information and pricing.

Booking and Ride FAQs

1. How do I book a chauffeur on idrv?
   • Answer: To book a ride, log into your idrv account, select "Book a Chauffeur," enter your pickup and drop-off locations, choose a time, and confirm the booking.
2. Can I schedule a ride in advance?
   • Answer: Yes, you can schedule a ride in advance by selecting the "Schedule" option during booking. You can choose a specific date and time that works for you.
3. How do I know when my chauffeur will arrive?
   • Answer: After booking, you'll receive real-time updates via SMS or app notifications, and you can track your chauffeur’s arrival using the in-app GPS feature.
4. What happens if I need to cancel my booking?
   • Answer: You can cancel your booking before the chauffeur has been assigned without any fees. Please check our cancellation policy for further details.
5. Can I modify my booking after it’s confirmed?
   • Answer: Yes, you can modify your ride details (pickup location, time, etc.) by logging into your account and editing your booking. Please note, changes close to your scheduled time may incur additional fees.

Pricing and Payment FAQs

1. How much does idrv cost?
   • Answer: We offer a chauffeur for as low as $49 for a 15 mile radius from your pickup location. We’re currently offering early discounts.
2. How do I pay for idrv services?
   • Answer: Payments are handled securely through the idrv platform via credit/debit cards. You’ll receive a receipt after each ride.
3. Are there any extra fees I should be aware of?
   • Answer: In some cases, additional fees may apply for longer rides, last-minute bookings, or cancellations. These will be clearly outlined before confirming your ride.
4. Can I tip my chauffeur?
   • Answer: Yes, you can tip your chauffeur directly through the app after your ride is completed.

Driver and Safety FAQs

1. Who are the chauffeurs?
   • Answer: All idrv chauffeurs are professionally trained and certified, with background checks and safety certifications to ensure high-quality service and safety.
2. How do I know my chauffeur is qualified?
   • Answer: idrv chauffeurs undergo a rigorous screening process and receive certification through accredited programs. You can view chauffeur ratings and reviews in the app.
3. Is it safe to use idrv during the pandemic?
   • Answer: Yes, idrv follows strict health and safety guidelines, including regular sanitization of vehicles and providing masks for drivers and passengers.
4. What if I have an issue with my chauffeur or ride?
   • Answer: If you encounter any issues, you can report them directly through the app under the “Ride History” section, or contact our support team at hello@idrv.ai.

Account and App FAQs

1. How do I create an idrv account?
   • Answer: Visit https://idrv.ai or download our mobile app, then follow the prompts to sign up with your email, phone number, and password.
2. How do I reset my password?
   • Answer: To reset your password, go to the login screen and click “Forgot Password.” Follow the instructions to receive a password reset email.
3. How do I update my personal information?
   • Answer: To update your profile information, log into your account, go to "Account Settings," and edit your personal details such as phone number, email, and payment method.
4. How do I delete my idrv account?
   • Answer: To delete your account, you can do so by going to Account→Settings→Delete Account at the bottom of the screen. Alternatively, please contact our support team at hello@idrv.ai for assistance. Note that once deleted, all your data will be permanently removed.

Technical FAQs

1. I’m having trouble with the app—what should I do?
   • Answer: Try closing and reopening the app, or reinstalling it. If the issue persists, contact support with details about the problem and your device type.
2. Why am I not receiving notifications?
   • Answer: Make sure you’ve allowed notifications from the idrv app in your phone settings. If notifications are still not working, check that you’re connected to the internet.
3. How do I report a technical issue or bug?
   • Answer: You can report any technical issues by going to the app's “Help” section and submitting a report or contacting our support team at hello@idrv.ai.

Refund and Cancellation FAQs

1. Can I get a refund for my ride?
   • Answer: Refunds are issued under certain conditions, such as ride cancellations within the specified time or service failures. Please refer to our refund policy for details.
2. What happens if my ride is late or gets canceled?
   • Answer: If your chauffeur is significantly delayed or the ride is canceled, you will receive either a credit for a future ride or a full refund.

Key Handover Process FAQs

1. How does the key handover process work?
   • Answer: When your chauffeur arrives, you will hand over your car keys to them. They will drive you and your car to your destination, and upon arrival, they will return the keys to you.
2. What if I’m uncomfortable handing over my keys?
   • Answer: idrv chauffeurs are trained professionals who undergo thorough background checks and certifications. You can track your chauffeur's progress in real-time via the app, and you’ll always know exactly where your car is during the ride.
3. Can I meet the chauffeur in advance before handing over my keys?
   • Answer: Yes, you can view the profile of your chauffeur, including their photo, ratings, and certifications, before they arrive. This provides peace of mind before handing over your keys.
4. What happens if I lose my keys after handing them over to the chauffeur?
   • Answer: If you lose your keys, notify your chauffeur immediately. We recommend keeping a spare set of keys in case of emergencies, but our support team will work with you to resolve any issues.
5. Can I specify how I want my chauffeur to handle my car keys (e.g., specific instructions)?
   • Answer: Yes, you can provide specific instructions during the booking process, such as where to leave the keys after the ride or if you have special lock procedures. Our chauffeurs will follow these instructions carefully.

Safety Concerns FAQs

1. What safety measures do idrv chauffeurs follow?
   • Answer: idrv chauffeurs follow strict safety protocols, including wearing seatbelts at all times, adhering to speed limits, and ensuring the vehicle is operated in a safe and responsible manner. All chauffeurs undergo thorough safety training before driving.
2. How can I ensure my safety while the chauffeur is driving my car?
   • Answer: You can track the chauffeur's route in real-time using the idrv app. Additionally, all chauffeurs are trained, licensed, and certified, ensuring they adhere to the highest standards of safety.
3. Are chauffeurs screened before they are hired?
   • Answer: Yes, all idrv chauffeurs go through an extensive vetting process, including background checks, driving history reviews, and certification through accredited chauffeur programs.
4. What if I feel unsafe during my ride?
   • Answer: Your safety is our top priority. If at any point during the ride you feel unsafe, you can report the situation directly through the app or contact idrv support immediately. Additionally, our app has an emergency contact feature for immediate assistance.
5. How does idrv handle accidents or emergencies during a ride?
   • Answer: In the rare event of an accident, chauffeurs are trained in emergency procedures. Both you and the chauffeur should contact local authorities if needed, and idrv’s support team will assist with any post-incident needs.
6. Does idrv provide insurance coverage during rides?
   • Answer: Yes, idrv provides comprehensive insurance coverage during your ride, ensuring both you and your vehicle are protected while a chauffeur is driving.
7. How do I know if my chauffeur is following COVID-19 safety guidelines?
   • Answer: idrv chauffeurs are required to follow all local health and safety guidelines, including regular vehicle sanitization, wearing masks, and practicing social distancing when appropriate. You can also request that your chauffeur wear a mask during the ride if you prefer.